Vacant job

Are you a service-oriented person looking to work in a role with a strong customer focus? Do you also want to be part of a family-like team characterized by high engagement and good camaraderie? Then the role of customer support at Telia might be the job for you. At Telia in Malmö, you will have the opportunity to learn about their fiber business and be part of an exciting transformation journey.

About the position

This is a full-time consulting assignment that initially lasts for about 12 months. You will be employed by Bravura and work as a consultant at Telia. There are very good opportunities for extending the assignment.

🚀 About the company

Telia is the new generation of telecom companies. Their approximately 16,000 skilled colleagues meet millions of customers every day in the world's most connected countries. They are the hub of the digital ecosystem that enables people, businesses, and communities to access everything that is important to them, on their terms, 24/7 – year-round. Telia is now looking for employees for its office in Malmö, where you will be part of a team of 13 employees with a good sense of community.

💼 Responsibilities

In this role, you will work as customer support for the Property Owner Entry; the customer entry responsible for Telia's fiber agreements with property owners, tenant-owner associations, joint facilities, and municipal networks. In this position, you are responsible for providing the best possible service to customers and offering them Telia's services and products from the property owner portfolio. Your main tasks include answering incoming calls from customers, handling inquiries regarding orders, contracts, and other matters, as well as placing orders to deliver according to customer needs. Furthermore, you create added value for customers by offering relevant additional services from the service portfolio to existing agreements. You listen to what the customer desires and act accordingly to always provide a good customer experience. You work in close dialogue with your colleagues, where together you form a strong team.

• Answer incoming calls from customers • Find solutions to customer questions and problems • Offer relevant additional services to create added value

 Education, experience, and personal qualities

• Completed upper secondary education • Experience in customer support via phone • Experience with corporate customers and experience from the telecom industry is highly meritorious • Good computer and system skills • Good knowledge of Swedish in speech and writing

We are looking for someone who enjoys providing good service to both customers and colleagues. You are motivated by talking to customers and constantly strive to deliver effective solutions with high quality. Furthermore, you have the ability to drive your work independently and are structured and engaged in your work approach. As a person, you are not afraid of new challenges and easily adapt to systems and new tasks. For you, it is natural to be a team player, and collaboration is your path to development. With a burning interest in customer experience, you contribute with a strong sense of quality and service.

Other information

Start: ImmediatelyLocation: Hyllie, MalmöSalary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will remove the ad when enough candidates have applied. If you are considered for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions, please feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

The last application date is 2026-01-18.

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